Privacy Policy.
Privacy Policy.
Introduction
Introduction
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the How & How website.
If you choose to use our Service, then you agree to the collection and use of information in relation with this Policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your Information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at social stories, unless otherwise defined in this Privacy Policy.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the How & How website.
If you choose to use our Service, then you agree to the collection and use of information in relation with this Policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your Information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at social stories, unless otherwise defined in this Privacy Policy.
Information Collection & Use
Information Collection & Use
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and email address. The information that we collect will be used to contact or identify you and may be stored in our customer database. We will only ever use this data to contact you about anything you have contacted us about. We won't send you email marketing, cold call you or spam you in any other way.
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and email address. The information that we collect will be used to contact or identify you and may be stored in our customer database. We will only ever use this data to contact you about anything you have contacted us about. We won't send you email marketing, cold call you or spam you in any other way.
Log Data
Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us. This is called Log Data. This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us. This is called Log Data. This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies
Cookies are files with small amount of data that are commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer's hard drive.
Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
Cookies are files with small amount of data that are commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer's hard drive.
Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
Service Providers
Service Providers
We may employ third-party companies and individuals due to the following reasons:
• To facilitate our Service
• To provide the Service on our behalf
• To perform Service-related services
• To assist us in analysing how our Service is used
• We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We may employ third-party companies and individuals due to the following reasons:
• To facilitate our Service
• To provide the Service on our behalf
• To perform Service-related services
• To assist us in analysing how our Service is used
• We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Security
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Children's Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
Contact
Contact
If you have any questions or concerns about this Privacy Policy, please contact us at: hello@neverendingstory.co.uk
If you have any questions or concerns about this Privacy Policy, please contact us at: hello@neverendingstory.co.uk
Your questions.
Answered.
Questions about the process, the experience, and what your family will receive? You’ll find the essentials here.
Didn’t find your answer? Send us a message — we’ll respond with care and clarity.
What is a QR code on a headstone?
A QR code on a headstone is a small, weatherproof plaque containing a scannable code. When scanned with any smartphone, it instantly plays a recorded video of your loved one telling their life story in their own words — their voice, their face, their memories.
What is a QR code on a headstone?
A QR code on a headstone is a small, weatherproof plaque containing a scannable code. When scanned with any smartphone, it instantly plays a recorded video of your loved one telling their life story in their own words — their voice, their face, their memories.
How does the life story recording session work?
How does the life story recording session work?
We visit you in the comfort of your home for a relaxed, guided session. Our team asks thoughtful questions to draw out your memories, wisdom, and personality. There's no script — just you, telling your story in your own words. Sessions typically last 1–3 hours depending on your package.
How long does the QR code last?
How long does the QR code last?
The QR code link is permanent and never expires. We host the film on secure, redundant servers so future generations can access it from anywhere in the world, at any time. Your story is preserved forever.
Can family members access the film without visiting the headstone?
Can family members access the film without visiting the headstone?
Absolutely. Every package includes a digital copy and a shareable link. Family members anywhere in the world can watch the film on their phone, tablet, or computer — no visit required.
Where is Never Ending Story available?
Where is Never Ending Story available?
We're available wherever you are. We travel to you for the recording session, bringing everything needed to capture your story in the comfort of your own home.
Can I record a story for someone who has already passed away?
Can I record a story for someone who has already passed away?
While the most powerful films feature the person telling their own story, we can also create tribute films using family photos, home videos, and interviews with loved ones who knew them best.
Your questions.
Answered.
Questions about the process, the experience, and what your family will receive? You’ll find the essentials here.
Didn’t find your answer? Send us a message — we’ll respond with care and clarity.
What is a QR code on a headstone?
A QR code on a headstone is a small, weatherproof plaque containing a scannable code. When scanned with any smartphone, it instantly plays a recorded video of your loved one telling their life story in their own words — their voice, their face, their memories.
What is a QR code on a headstone?
A QR code on a headstone is a small, weatherproof plaque containing a scannable code. When scanned with any smartphone, it instantly plays a recorded video of your loved one telling their life story in their own words — their voice, their face, their memories.
How does the life story recording session work?
How does the life story recording session work?
We visit you in the comfort of your home for a relaxed, guided session. Our team asks thoughtful questions to draw out your memories, wisdom, and personality. There's no script — just you, telling your story in your own words. Sessions typically last 1–3 hours depending on your package.
How long does the QR code last?
How long does the QR code last?
The QR code link is permanent and never expires. We host the film on secure, redundant servers so future generations can access it from anywhere in the world, at any time. Your story is preserved forever.
Can family members access the film without visiting the headstone?
Can family members access the film without visiting the headstone?
Absolutely. Every package includes a digital copy and a shareable link. Family members anywhere in the world can watch the film on their phone, tablet, or computer — no visit required.
Where is Never Ending Story available?
Where is Never Ending Story available?
We're available wherever you are. We travel to you for the recording session, bringing everything needed to capture your story in the comfort of your own home.
Can I record a story for someone who has already passed away?
Can I record a story for someone who has already passed away?
While the most powerful films feature the person telling their own story, we can also create tribute films using family photos, home videos, and interviews with loved ones who knew them best.
Your questions.
Answered.
Questions about the process, the experience, and what your family will receive? You’ll find the essentials here.
What is a QR code on a headstone?
A QR code on a headstone is a small, weatherproof plaque containing a scannable code. When scanned with any smartphone, it instantly plays a recorded video of your loved one telling their life story in their own words — their voice, their face, their memories.
What is a QR code on a headstone?
A QR code on a headstone is a small, weatherproof plaque containing a scannable code. When scanned with any smartphone, it instantly plays a recorded video of your loved one telling their life story in their own words — their voice, their face, their memories.
How does the life story recording session work?
How does the life story recording session work?
We visit you in the comfort of your home for a relaxed, guided session. Our team asks thoughtful questions to draw out your memories, wisdom, and personality. There's no script — just you, telling your story in your own words. Sessions typically last 1–3 hours depending on your package.
How long does the QR code last?
How long does the QR code last?
The QR code link is permanent and never expires. We host the film on secure, redundant servers so future generations can access it from anywhere in the world, at any time. Your story is preserved forever.
Can family members access the film without visiting the headstone?
Can family members access the film without visiting the headstone?
Absolutely. Every package includes a digital copy and a shareable link. Family members anywhere in the world can watch the film on their phone, tablet, or computer — no visit required.
Where is Never Ending Story available?
Where is Never Ending Story available?
We're available wherever you are. We travel to you for the recording session, bringing everything needed to capture your story in the comfort of your own home.
Can I record a story for someone who has already passed away?
Can I record a story for someone who has already passed away?
While the most powerful films feature the person telling their own story, we can also create tribute films using family photos, home videos, and interviews with loved ones who knew them best.
Didn’t find your answer? Send us a message — we’ll respond with care and clarity.